At Irorivetan, we are committed to ensuring your satisfaction with our products. This Refund Policy outlines the terms and conditions for returns, refunds, and exchanges of products purchased from our website www.irorivetan.com.
By purchasing our products, you agree to the terms of this Refund Policy. We reserve the right to modify this policy at any time, and such modifications shall be effective immediately upon posting the modified policy on our website.
You may return physical products purchased from Irorivetan within 30 days of the delivery date for a full refund or exchange, provided that:
Products that have been used, damaged, or are missing parts may not be eligible for a refund or may receive a partial refund, at our discretion.
To initiate a return for physical products:
Please note that return shipping costs are the responsibility of the customer unless the return is due to our error (such as sending the wrong item or a defective product).
Once we receive your returned product, we will inspect it to ensure it meets our return requirements. Refunds will be processed within 10 business days of receiving the returned item. The refund will be issued to the original payment method used for the purchase.
Due to the nature of digital products (such as downloadable PDFs, software, and online access), all sales are generally final once the digital product has been accessed, downloaded, or the access code has been provided.
However, we offer a 14-day satisfaction guarantee for our digital products. If you are not satisfied with your purchase, you may request a refund within 14 days of the purchase date if:
To request a refund for digital products:
If your refund request is approved, you will receive a confirmation email, and the refund will be processed within 5-7 business days to your original payment method. Upon issuing a refund, your access to the digital product will be revoked.
If you receive a damaged or defective product:
In the case of damaged or defective products, we will cover the return shipping costs and send a replacement product or process a full refund, including any shipping charges from the original order.
If you receive an item that is different from what you ordered:
We will cover the return shipping costs for incorrect orders and expedite the delivery of the correct item. If the correct item is no longer available, we will process a full refund, including any shipping charges from the original order.
Refunds will be issued using the same payment method used for the original purchase:
Refund processing times vary based on the payment method:
Please note that while we process refunds promptly, the timing of when the refund appears in your account depends on your financial institution or payment provider.
We offer exchanges for physical products within 30 days of delivery if you received the wrong size or prefer a different product.
To request an exchange:
If the new product has a different price:
Please note that we can only process exchanges for products that are in stock at the time of your exchange request.
For subscription-based products, you may cancel your subscription at any time through your account settings or by contacting our customer service team.
Refunds for subscription-based products are handled as follows:
No refunds will be provided for any unused portion of a subscription after the 14-day period, regardless of when you cancel.
Gift cards and promotional credits issued by Irorivetan:
If a product purchased with a gift card or promotional credit is returned, the refund will be issued as store credit unless otherwise required by law.
Products purchased during special promotions or at discounted prices may be subject to different refund terms, which will be clearly indicated at the time of purchase. Unless otherwise stated, our standard refund policy applies to these items.
International customers are responsible for all customs duties, taxes, and import fees associated with returning products. These fees are non-refundable.
For international returns, we recommend using a tracked shipping method to ensure the package can be traced if necessary.
We reserve the right to refuse a refund or exchange if:
If you have questions about our Refund Policy or need assistance with a return or refund, please contact our customer service team at:
Email: [email protected]
Phone: +233 20 556 9023
Hours: Monday to Friday, 9:00 AM to 6:00 PM GMT
Mailing Address for Returns:
Irorivetan Returns Department
67 Harper Avenue
Accra, Ghana
UK Returns Address:
Irorivetan UK Returns
Flat 17 Logan Forges Lake
Fredborough HP5 2ED
United Kingdom
